If the USB port is faulty or the dongle driver (such as Sentinel HASP or SafeNet) is corrupt, Windows cannot read the dongle ID accurately.
Before calling, note down your customer number, the exact error code (if any), and the serial number printed on the physical dongle.
The computer needs specific drivers to "read" the USB dongle. If these drivers become corrupted, outdated, or accidentally deleted, the computer will fail to recognize the dongle’s true identity, causing a mismatch error. 3. USB Port Malfunctions or Insufficient Power If the USB port is faulty or the
The dongle might be plugged into a USB 3.0 (blue) port when it prefers USB 2.0, or the port simply isn't providing enough power. Driver Corruption:
Occasionally, aggressive antivirus programs, firewalls, or other diagnostic software running in the background can interfere with the communication between the AutoData app and the USB dongle, blocking the license check. Step-by-Step Troubleshooting Guide If these drivers become corrupted, outdated, or accidentally
Aggressive antivirus software or Windows Defender updates can quarantine vital license verification files, mistaking them for unauthorized system modifiers. Step-by-Step Troubleshooting Guide
Search for an executable utility named GetSystemID.exe , HID.exe , or LicenseGen.exe . Right-click the tool and select . Driver Corruption: Occasionally
To identify the causes and provide step-by-step solutions for the error: