If there is a button: Press and hold it while plugging the power back in. Hold for 15–30 seconds.
Enter the DVR’s current date into the generator. Ensure the date format (DD-MM-YYYY or YYYY-MM-DD) matches the tool's requirements.
After a hard reset, attempt to log in using one of the following standard combinations:
Before diving into the reset process, it's important to clarify a point of potential confusion. The market features two similar-sounding but different brands: trueview dvr password reset
The app will provide a temporary security code or send one to your registered email. Input this code into the DVR to unlock the settings. Method 3: Hardware Reset (Physical)
TrueView will typically only provide this code to the original registered owner. If you bought the DVR second-hand, you may need to contact the previous owner.
Some newer TrueView models require you to hold the reset button during power-on until a beep sounds (soft reset, preserves footage). Consult the exact model’s manual. If there is a button: Press and hold
If you are still unable to log in, you may need to contact Trueview authorized support, as some high-level security models require specialized tools to reset. If you'd like, I can: Help you find a contact Give you a link to a compatible mobile app for your system
This is the most reliable method for a when all software avenues fail. It involves opening the case and shorting a jumper or removing a battery. This resets the BIOS and, crucially, the password storage chip.
Remove the screws holding the outer cover and lift it off. Ensure the date format (DD-MM-YYYY or YYYY-MM-DD) matches
The right method depends entirely on your model year, firmware version, and physical access.
Stay secure, but not locked out.
If you cannot access the software menus or generate a functioning super password, you can force the DVR back to factory defaults by interacting directly with the physical circuit board. Step-by-Step Hardware Reset
No. Video footage is stored on a separate hard drive partition. Methods 1–4 leave the HDD untouched. However, a firmware reflash (Method 4) might require reformatting the drive if the file system is corrupted. Always backup critical footage via USB export before resetting.