0
Tu cesta
Cesta vacíaVolver a la tienda
Click through the standard prompt screens. Read and accept the End User License Agreement (EULA).
Because the software handles low-level USB virtualization and remote network bridging, some aggressive antivirus programs may flag the customer module. Whitelist the application executable in your security software if this occurs.
Administrative privileges are required for installation. USB Redirector Technician Edition 19.7 Install Guide
: Open the application on your computer and wait for incoming connections.
Choose the installation directory or leave it at the default path ( C:\Program Files\USB Redirector Technician Edition ). Click . usb redirector technician edition 19 7 install
: To receive connections over the internet, you may need to configure port forwarding on your router to allow traffic to reach your computer. Setting Up the Customer Side
: The device will now appear in your Device Manager as if it were plugged directly into your PC. Key Technical Specs (v1.9.7) USB Redirector Technician Edition 1.9.7 - IncentivesPro
The customer simply needs to double-click the file to open it. No administrative installation wizard is required, making it easy for non-technical users.
In the world of remote IT and technical support, the ability to interact with a client's hardware as if it were plugged directly into your own computer is nothing short of game-changing. While remote desktop software allows you to see a client's screen, it often falls short when you need to flash a smartphone firmware, reconfigure a CNC router, or install drivers for a specialized USB dongle. This is where the emerges as an indispensable tool. This guide provides a deep-dive into installing and configuring version 19.7, ensuring you can bridge the physical distance and service USB devices located anywhere in the world. Click through the standard prompt screens
Ability to configure port forwarding on the technician's router.
Ensure both parties are using wired Ethernet connections rather than Wi-Fi whenever possible. Close high-bandwidth applications (such as video streaming or large downloads) during the remote session. Conclusion
As remote technical support becomes the norm, security is the biggest bottleneck. Technicians often plug unknown, potentially infected remote devices into their primary workstations. This feature transforms USB Redirector from a simple "pipe" into a security gateway , protecting the technician's infrastructure while maintaining full access to the client's hardware.
Before starting the installation process, ensure your infrastructure meets the following basic requirements: Choose the installation directory or leave it at
: Once the module indicates it is ready, the customer should plug their USB device into their computer. Connecting to the Remote Device
Uninstall the software completely. Temporarily disable your antivirus program. Reinstall the software by right-clicking the installer and selecting Run as administrator . Issue: Customer Cannot Connect to the Technician
My client can't connect using my IP address, even though we are on a VPN.
For secure remote connections, especially when working over the internet, enabling encryption is highly recommended. Version 19.7 includes support for robust encryption protocols. Both the Technician Edition and the Customer Module must have encryption enabled. Refer to the application's settings or documentation to enable protocols like AES128_CCM or AES128_GCM to protect your data streams.
