Recording call dispositions, talk time, and pause durations. Key Features of the Agent Interface
: Vicidial developers frequently commit bug fixes and performance updates to the core agent interface. Keep your system updated via SVN to ensure you have the most secure and efficient version of the agent panel. If you are setting up or maintaining a system, tell me: What version of Vicidial are you running?
If you need help optimizing your dialer performance, let me know: What of VICIDIAL or VICIbox are you running? Are your agents using WebRTC or external softphones ? agc vicidial.php
A documented workaround involves entering the number to call, ticking "consultative," ticking "dial override," clicking "Dial with customer," hanging up the XFER line, unticking "consultative," clicking "Dial With Customer" again, and finally using "Leave 3-Way Call". This workaround suggests underlying issues in how the AGC handles conference call states that may be addressed in more recent VICIdial builds.
Author’s note: This article reflects VICIdial version 2.14b0.5 and Asterisk 13/16. Always test changes in a staging environment. Recording call dispositions, talk time, and pause durations
The AGC feature in Vicidial offers numerous benefits to businesses and organizations using the auto-dialer software. Some of the key advantages of AGC include:
In the VICIdial directory structure, the agc folder stands for "Agent Graphical Console." The vicidial.php file within this folder is the primary application script that generates the agent's web-based dashboard. When an agent logs in, this script handles: If you are setting up or maintaining a
: Displays lead information from the database and allows agents to update customer records in real-time during a call.
The system looks for the specific hardware or software phone extension assigned to that physical workstation (e.g., cc101 ).