Since HP acquired HyperX, there are now two different versions of the Cloud II—the older "Kingston" era and the newer "HP" era.
The updater interface will open and display your "Current Version" alongside the "Release Version" (0010). Click Update: Click the Update button to begin the process.
Restart your computer to clear any USB driver conflicts. hyperxcloudiifirmwareupdaterrev0010 exe file
If you have any or other troubleshooting steps for your HyperX headset ,
Some antivirus engines (especially older ones) flag firmware updaters as "hacktools" or "riskware." This is because they modify device firmware. If you downloaded from HyperX, add the file to your antivirus exclusions temporarily. Since HP acquired HyperX, there are now two
The official instructions highlight several key benefits of updating to version 0010:
Are you trying to (like the mic not working or console issues)? Restart your computer to clear any USB driver conflicts
This specific update often addresses critical performance issues, including:
You must use the USB sound card (the dongle with the buttons).
If the updater utility displays an error stating it cannot find the HyperX Cloud II headset, try these fixes: