Symantec Endpoint Protection Manager Reset Admin Password |work| -

Open the Windows and go to Programs > Uninstall a program .

Do not uninstall SEPM to “fix” the password. Uninstalling removes the database and all policies.

For larger organizations with multiple sites and Windows domains, consider setting up multiple administrator accounts with varying levels of access. This ensures that if one administrator forgets their password, another can assist with password reset.

You will lose any configuration changes made after the backup date. Use only as a last resort.

SELECT USER_NAME, IS_LOCKED FROM SEM_MAIN_USER WHERE USER_NAME = 'admin'; symantec endpoint protection manager reset admin password

If you’ve requested a reset email but it never arrives (common in restrictive networks), you can sometimes "catch" the link from the server's own logs.

If you use RecoveryUtil and it says “Account is locked,” simply run the utility, choose option 2 , then option 1 to reset the password. The unlock command resets the failed login counter.

This method only works if you previously configured the SEPM Mail Server settings to allow outbound SMTP traffic. Step-by-Step Execution: the SEPM Login Console.

You need direct or Remote Desktop (RDP) access to the SEPM server. Step-by-Step: Resetting the SEPM Admin Password Open the Windows and go to Programs > Uninstall a program

Enter your username ( admin ) and domain name (usually Default ). Click . Check your inbox for a reset link and follow the prompts.

For the "Forgot your password?" link to function correctly, two conditions must be met:

If the command window throws error lines during execution, Windows User Account Control (UAC) is likely blocking it.

The quickest and safest way to reset the SEPM administrator password is by using the native interactive batch script included in your SEPM installation files. Step 1: Locate the Reset Tool Log into the Windows Server hosting the SEPM application. For larger organizations with multiple sites and Windows

If you find that the , you may need to repair the SEPM installation [4].

UPDATE BASIC_METADATA SET VAL='admin' WHERE PROPERTY_KEY='password' AND USER_ID=(SELECT USER_ID FROM USER_INFO WHERE USER_NAME='admin'); Use code with caution.

For official technical documentation, visit the Broadcom Support Portal or review troubleshooting tips on the Broadcom Community forums .

Disclaimer: The SQL hash provided in this article ( symantec ) is publicly documented by Broadcom for emergency recovery purposes. Always change this password immediately after recovery and audit your logs for unauthorized access during the recovery window.

: Start the service again and request the password reset.