: Click OK to copy the firmware into the SST internal library directory. Connecting to the Copier and Flashing Firmware
If you are an authorized technician or business partner, you should: Log in to the Canon e-Support or partner portal for your region. Search for the Service Support Tool within the software/firmware management sections. Download the self-extracting file (e.g., SSTv422Et_Setup.exe Canon Europe Third-Party Availability
imageRUNNER, imageRUNNER ADVANCE (Early Generations), imagePRESS
While SST remains the primary tool for deep-level servicing, Canon provides alternative methods for firmware management: Download Canon Service Support Tool Sst Software V4
Download Canon Service Support Tool (SST) Software V4: Comprehensive Guide
Setting up specific machine parameters after a component replacement (e.g., Main Controller PCB).
If you need help resolving a specific error code or configuring your network, tell me: What are you trying to service? What error code or symptom is the copier showing? : Click OK to copy the firmware into
Below is everything you need to know about what the SST does and how to find the right resources for your hardware. What is the Canon Service Support Tool (SST)?
: Using this tool improperly—especially during firmware flashing or HDD formatting—can cause permanent hardware failure. If you are not a trained technician, it is recommended to use the standard User Support Tool or contact an authorised Canon Service Center for firmware updates. Canon India for a particular imageRUNNER model?
: Registering and updating system software, RUI, and language files. System Management Download the self-extracting file (e
Canon does not distribute this tool to the general public or end-users. It is available strictly through the Canon Authorized Dealer portal (such as Canon Electronic Service Services or ISG portals).
What is the machine currently showing?
In SST V4, select the correct connection port (USB or Network IP).
